How Healthcare Managed Services Can Improve Patient Care and Outcomes

Improving patient care and outcomes is a vital goal for healthcare organizations. Delivering patient-centric care can help them meet value-based care incentives and control costs. Outdated technologies and computer systems are a common challenge for many businesses, and healthcare facilities are no exception. They can cause downtime and security vulnerabilities.


Any business must keep operating costs low to survive; healthcare facilities are no exception. However, it’s also critical for healthcare facilities to have access to innovative services that improve patient care and outcomes. The best healthcare managed services providers offer 24/7 monitoring, strategic IT consulting, cloud solutions, and cybersecurity so your organization can focus on running its day-to-day operations. They will eliminate costly IT downtime and ensure data protection, enabling you to meet your patient-focused business objectives. Many healthcare organizations are a target for cyber-attacks because of the sensitive nature of their information. A top MSP will provide advanced cybersecurity measures to protect your organization’s IT infrastructure, mitigate threats, and comply with industry regulations. This way, you can avoid expensive downtime and improve patient outcomes.


The healthcare industry handles sensitive information, making it a prime target for cyber-attacks. An adequate IT infrastructure helps ensure patient safety, regulatory compliance, and business agility. An MSP can help mitigate risks by implementing advanced cybersecurity measures to protect the IT infrastructure. They can also provide proactive monitoring and maintenance to prevent downtime, which can be disruptive for patients and costly for healthcare organizations.

Most healthcare services involve software applications and IT infrastructure. This leads to a consistent rise in tech-related costs, with 90% of IT budgets spent on application maintenance. Healthcare facilities can alleviate this burden by outsourcing these tasks by partnering with an MSP. This enables them to save on IT costs and redirect their funds to enhance other capabilities. This translates into better satisfaction amongst their employees and higher customer loyalty.

Patient Engagement

The success of any medical decision, test, treatment, or health behavior change ultimately depends on patient buy-in. This is especially true of chronic disease management and health behavior changes. Managing regular care requires diligence in following medical plans and taking prescription medications. Educating patients and keeping them accountable for their medical procedures can be challenging, especially between physician visits. Automated digital reminders, recovery status updates, and phone calls from a live operator with a familiar and caring voice help keep aftercare instructions in mind for patients between appointments. Research shows that high levels of patient engagement are associated with better-established quality measures and improved shared decision-making. However, it is essential to remember that not all patients can or want to participate in engagement efforts.

Personalized Experiences

Patients today are accustomed to personalized experiences in retail and hospitality, with their choice of digital communication methods. Healthcare providers must meet this consumer expectation to boost patient satisfaction and facilitate action. Providers downplay the importance of personalized experiences at their peril. Patients want to be treated like an equal partner and resent one-size-fits-all communications. Personalized experiences can help reduce no-shows, delays, and missed appointments, leading to poor health outcomes. The right technologies are crucial to enabling personalization, including an infrastructure layer that consolidates and unifies data, an intelligence or orchestration layer that prioritizes and identifies patterns, and an engagement layer that surfaces the resulting personalized content for patient interaction. This can be achieved by leveraging automation and data analytics to streamline unique workflows and provide targeted communications without sacrificing efficiency.

Streamlining Processes

Streamlining processes in healthcare is a crucial task for medical facilities and practices to maintain consistent, reliable services and boost patient experiences. Many organizations and methods rely on a managed IT service to ensure that they operate with up-to-date systems that allow them to optimize internal processes while maintaining compliance with industry standards and regulations. Effortless data management and automation reduce administrative burdens, allowing teams to focus on patient outcomes. These efforts improve communication between teams and eliminate the need for unnecessary manual steps to complete tasks such as scheduling medication refills. Streamlining administrative processes also boosts employee productivity and happiness. When staff doesn’t have to worry about paperwork and data input, they can devote more time to patient care, improving the overall experience for both patients and employees.

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