Philip Anandraj Hotelier Explains 5 Ways to Increase Your Hotel Business by Attracting More Guests

What makes traveling the best part of all of our lives? Comfortable stays aren’t they?! The best thing about travel is actually getting to stay in cozy hotels with luxurious hospitality and quality stay. If that’s how you feel, then you gotta think about bringing the best of everything to your guests as well. It is all about making it memorable enough for your guests to want to keep coming back. And it isn’t difficult to do so at all. Not to mention that following various strategies as lined up by Philip Anandraj hotelier can help you in the process even further. Let us know how!

Discover five strategies to wow hotel customers and increase revenue:

1. A strong online presence is essential

First impressions are crucial. You gotta lure your guests into liking your hotels over so many others out there. Swipe to know more- 

• Take the time to respond to internet reviews, whether they’re on Google, TripAdvisor, or Facebook. It is important to make your guests feel at home, and for that, you got to provide them with the best guest experience of all time.
• Have a social media presence that is active: Show that your hotel is a living, breathing entity. Travelers want to know what makes your hotel so special, and your social media platforms can give them an idea of what to expect during their stay.

2. Make an impression on hotel visitors before they arrive

Someone has made a reservation at your hotel. Now is your moment to demonstrate that you provide excellent customer service. That includes making sure all pre-stay communication is detailed and helps you to learn about their stay’s nature.

• Know your guests in ways that make them feel special. What exactly is the reason for their visit? Are they coming for business or pleasure? Every detail that you know about your guests only makes them feel special about the hotel.
• Emails sent before arrival: Before your customers ever arrive at your hotel, establish a rapport with them. Ensure to provide them with every information that will only help them in their stay.

3. Make a memorable greeting for your visitors

It’s crucial to make a good first impression on your visitors. It puts customers in a good mood, enhances their overall experience, and keeps them from wishing they had booked somewhere else. Traveling and locating a hotel might be stressful, therefore it’s up to you to take care of everything.

How can hotels greet guests effectively when they arrive?

• Upgrades for free: Who doesn’t enjoy a freebie? Why not take advantage of any empty rooms you may have? Offering superior accommodations for free can enhance a guest’s experience and go above and beyond their expectations.
• Allow for early check-in: If a guest informs you that they will be arriving early, make sure that early check-in is accessible to avoid them having to wait.

4. Teach your employees how to give guests a first-class experience

Your employees play an important role in the entire guest experience, and their interactions with select guests can make or break an experience. Have you ever encountered a cranky, impolite, or simply useless member of staff in a store, restaurant, or hotel? To make a lasting impression on hotel visitors, make sure your team gives an unrivaled experience.

5. Use chatbots to impress your visitors

The importance of hotel digital transformation is growing at a breakneck speed. And you gotta be savvy enough to understand the importance of the same. One of the newest must-have tech gadgets? Chatbots for hotels.

Try to go out of your way to help your guests with everything that they might need. For more information, check out Philip Anandraj hotelier.