There are at least 12 million e-commerce websites in the United States, and that number is skyrocketing. Most companies that operate online will eventually need to find a small business merchant services provider so they can accept credit card payments. If you choose correctly, you can have a long-term relationship with an organization that will help your company grow.
Here are five key things you should look for when choosing merchant services for small business owners.
The best merchant services for small business owners have a transparent pricing model. Their fees should be easy to find on their website or in your contract.
The first thing to keep in mind when assessing cost is whether your provider charges any setup fees. If they do, it’s important to know exactly what those fees cover.
If there are no setup costs, then you’ll see a flat rate each time someone uses their credit card or debit card at your store. The provider may also charge additional monthly fees based on the volume you process.
2. Payment Gateway
A payment gateway is a third-party processor that processes credit card payments for you. It is required for any merchant services small business owners want to engage in online. The most popular providers are Stripe and PayPal.
3. Online Reporting Tools
Your small business merchant services must provide you with accurate, timely reports of each transaction. Their reporting tools should allow you to view detailed notes on each merchant number. You should also be able to see how much each transaction costs you.
Your customers’ information and the security of your business are both important factors. The provider you choose needs top-of-the-line security measures in place so hackers can’t access your financial information.
5. Customer Service
Look for a provider with 24/7 support. This is especially important if your business is open at odd hours.
It’s also best if the customer service department gives you multiple ways to reach them, such as live chat, phone, and email. Also, make sure they’re available on holidays so that you never have trouble getting help when needed.
It’s crucial that they respond within a few hours. A good way to find out how quickly your chosen provider handles their customer service responsibilities is by reading reviews from existing customers.
Hire Merchant Services for Small Business Owners
For your business to thrive, you need merchant services for small business owners. These services are more affordable than those that cater to large corporations.
Choose a provider that offers a secure payment gateway and a transparent pricing structure. Make sure they have round-the-clock customer support as well. This way, you can rest easy knowing that your business is in expert hands.
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