HP printers are known for their reliability and smooth performance. However, every user has faced the HP printer offline problem, wherein they try printing only to see the offline notification appearing. This message is undoubtedly annoying as it implies that your printer cannot connect to your PC. Neither can you print new things or those in the queue.
This error majorly occurs because of a problem in settings, old drivers, or connection problems. It can also occur if there are various incomplete printing tasks in the queue. Find out the most effective fixes for this error in this article.
Solutions for HP Printer Offline Issue
These solutions will aid you in getting past the offline error and resume printing.
1. Examine the connection of the printer and network
This is the first and most crucial fix for eliminating offline errors.
- Turn off your printer.
- Take out its power cord.
- Now, link it back to the device and turn it on.
- Take out the power cord from the router and wait for 10 seconds.
- Reconnect it and let the internet connection become stable.
- Now turn on your PC and link your printer to the network.
- Print a wireless report to check the status of the offline error.
2. Close the Use Printer Offline setting.
You should also check if the Use Printer Offline option is On. If this setting is active, you may find that the HP printer is offline.
- Launch the ‘Settings’ window on your system. For it, press the Windows key and I.
- Now, select ‘Devices.’
- Hit the ‘Printers & Scanners’ tab.
- Choose your HP printer, tap it, and select ‘Open Queue.’
- Hit ‘Printer’ in the new window.
- Uncheck ‘Use Printer Offline.’
3. Employ the HP Print and Scan Doctor
If you cannot understand why your HP printer keeps going offline, try running HP Print and Scan Doctor. Use the official link to download this application.
- Open HPPSdr.exe, which is the application’s file name. You can double-tap it.
- Ensure that you are in administrator mode.
- Select ‘Yes’ and trust the file source.
- Hit ‘Start’ and select your HP printer.
- If you don’t find it, restart the printer and tap ‘Retry’ in the application.
- The HP Print and Scan Doctor identifies issues and gives you a set of prompts.
- Follow these prompts and tap ‘Yes’ to make your printer the default printing device.
4. Make a manual IP connection.
- From the Network Settings, print a Network Configuration page.
- Find out whether your network status shows connected or not.
- If it isn’t connected, link the printer to your network.
- Now find the ‘Subnet Mask,’ ‘IP Address,’ and ‘Default Gateway.’
- Now locate the Embedded Web Server’s URL.
- Launch the EWS URL and tap the ‘Network/Networking’ tab.
- Now tap ‘IPv4 configuration’ in the Wired menu.
- Choose ‘Manual IP.’
- Now tap ‘Suggest a manual IP address.’
- Set up the Subnet Mask, IP Address, and Default Gateway Number as per the network configuration page.
- Tap ‘Apply.’
Concluding Thoughts
Use these effective solutions to fix the connectivity issue causing the HP printer offline status. These are proven ways to make the printer online. You can also consult a professional about this problem.
