Ecommerce order fulfilment services have never been a priority for small and medium-sized businesses. However, when you are shipping hundreds and thousands of products on a regular basis, things can easily get out of hand and become very expensive. Hiring an outsourced team that specialises in eCommerce services can help you save money, time and resources.

In this article, we’ll explain how order fulfilment works, the benefits they offer and how to find the right eCommerce order fulfilment partner for your business.

Understanding Order Fulfilment Process in 4 Easy Steps

Order Fulfilment is the process of fulfilling orders and shipping them to customers. Here are four steps to help you simplify your order fulfilment process.

• Managing Inventory – Whether you are storing your inventory at an eCommerce warehouse or an in-house warehouse, it is important to maintain inventory accuracy with proper labels and availability. It will ensure that customers don’t place orders for Out of Stock products.

• Pickup from the Warehouse – Once an order is received from the customer, the ordered item will be picked up from their nearest storage location and sent further for packaging.

• Packaging – After the ordered item has been received from the holding area, it’s time to package it up! Personalised packaging helps to deliver a great unboxing experience for your customer. 

• Shipping – The last step in the process after pick and pack services is when the product is shipped to the customer via the most suitable transportation method.

How Outsourcing Order Fulfilment Can Help Your eCommerce Business

Reason #1. Help you focus on other aspects 

Order fulfilment outsourcing allows you to focus on what matters most: your customers. When you outsource your order fulfilment, you don’t have to worry about managing the entire process. That means there’s less stress on your team and more time spent growing your business. Plus, it frees up more of your budget for other things like marketing and advertising things which will help generate more revenue in the long run!

Reason #2. Personalised Packaging

Personalised packaging is one of the most powerful tools in marketing and sales. It’s also a great way to stand out from your competitors. Your customers will appreciate knowing that you’re taking the time to craft a unique experience for them. And they’ll be more likely to come back to your eCommerce store when they see how much care and effort you put into their order.

Reason #3. Improves Customer Service

A good eCommerce fulfilment in Melbourne will provide excellent customer service and make sure that the products are delivered as quickly and accurately as possible, so customers are happy. It will lead to more referrals and repeat business from existing customers who have been impressed by the high level of service they receive from your company.

Reason #4. Access to Better Technology

E-Commerce has changed a lot over the years, so why should your fulfilment process stay stuck in the past? With an order fulfilment partner, you’ll get access to industry-leading practices and technology without having to invest in them yourself! It saves time and money while giving you access to new tools that will help grow your business even further than ever before!

Reason #5. Save Money

When you outsource your order fulfilment, you get a team of professionals who know what they’re doing in terms of shipping and packaging items properly, so they arrive safely at their destination without damage or loss during transit (which saves money). You’ll also save on overhead costs like employee salaries, packaging costs and more.

Reason #6. Your sales numbers will go up

This one is pretty obvious; if you’re not spending all of your time fulfilling orders and instead focusing on making customers happy with great products, then the sales numbers will  increase! And as we all know, increased sales equals increased profits.

Reason #7. Enter New Market Globally

Order fulfilment outsourcing can help you enter new markets globally. They will provide you with an online platform where you can manage all of your logistics, tracking and customer support operations. That way, you can expand into global markets without having to worry about hiring a team or setting up a local operation in each country where you want to sell products.

Hiring the Right Company for Order Fulfilment Outsourcing

When it comes to hiring Ecommerce fulfilment Services in Melbourne, you want to make sure that you’re getting the best deal possible. Here are some important things to keep in mind:

• Check their Experience

Ensure that the fulfilment company has experience working in your industry before signing on with them as a partner. For example, if you sell high-end luxury goods, your partner needs to be able to handle these types of items with care and speed so that customers receive their orders in perfect condition. If this isn’t their core competency, you’ll need to look elsewhere!

• Ask for references

A Reputable and well-established order fulfilment company shall have a list of references available upon request. Take those references and call them up; ask how long they’ve been working with the provider, what kind of services were provided, and how well those services were executed. It will give you an idea of whether or not this provider is right for your business.

• Do Some Online Research

You should also do some online research on the company before making any decisions. Google search the company name along with keywords such as “scam” or “complaints”. See if any negative information comes up about them online.

Wrapping up

As you can see, there are multiple reasons why outsourcing order fulfilment could be the answer to any eCommerce business growth issues you may have. Hiring a fulfilment company can be one of the best investments in your business.

If you are looking for an eCommerce logistics partner, the team at Efficient Services Group will be happy to assist you.